Billing Terms and Conditions
By placing an order through vionne.shop, you agree to the following billing terms and conditions. These terms ensure transparency and protect both you (the customer) and us (the merchant).
1. Accepted Payment Methods
We accept the following forms of payment:
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Credit and Debit Cards (Visa, MasterCard, American Express, Discover)
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PayPal
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Apple Pay / Google Pay (if available at checkout)
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Other secure payment gateways as listed during checkout
All transactions are processed in USD.
2. Order Confirmation
Once your payment has been successfully processed, you will receive:
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An order confirmation email with your order details.
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A shipping confirmation email with tracking information once your order has been dispatched.
Please ensure your email address is entered correctly at checkout.
3. Billing Accuracy
You agree to provide current, complete, and accurate billing and account information for all purchases made at our store. If your payment method is declined, the order will not be processed.
We reserve the right to refuse or cancel any order if fraud or unauthorized or illegal activity is suspected.
4. Taxes
Applicable sales taxes will be calculated at checkout based on your shipping address and local regulations.
5. Secure Transactions
Your payment information is securely processed via trusted third-party payment processors. We do not store or have access to your full credit card information.
6. Refunds
If you are eligible for a refund, it will be processed to the original payment method used at checkout. Refunds are issued within 5–7 business days after the return is received and approved. For more details, please refer to our Return and Refund Policy.
7. Disputes & Chargebacks
If you believe there is an issue with your billing or payment, please contact us directly at vionneshopp@gmail.com. Initiating a chargeback without contacting us first may result in order cancellation or restrictions on future purchases.
8. Contact Information
If you have any questions about billing or payments, please contact:
Vionne
📍 201 S Maplewood Ave, Chicago, Illinois 60612, United States
📧 Email: vionneshopp@gmail.com
📞 Phone: +1 342 698 3654